FAQ
📦 Orders & Shipping
When will my order be shipped?
Orders are processed within 3–5 business days. Once shipped, you will receive a confirmation email with tracking details.
How long does shipping take?
Shipping times vary depending on your location:
- Australia: 3–8 business days
- International: 5-15 business days
Please note that during launch periods or holidays, processing times may be slightly longer.
🌏 Do You Ship Internationally?
Yes, we ship worldwide.
International customers are responsible for any customs duties or taxes required by their country.
🔁 Refunds & Returns
Do you offer refunds?
Due to the nature of our products (printed materials, personalised items, and subscription-based products), we do not offer refunds for change of mind.
However, if your item arrives damaged or defective, please contact us within 7 days of delivery at:
Awiistam@gmail
Include your order number and a photo of the item, and we will organise a replacement where applicable.